GENERAL TERMS AND CONDITIONS OF SALE AND VISIT
MUSEUM
These general terms and conditions govern the relationship between visitors and Brussels Comics Figurines, trading as MOOF Museum, whose registered office is located at 116 rue du Marché aux Herbes, 1000 Brussels, Belgium, and which is registered under company number BE 0821.737.082. The museum operates in the cultural and tourism sector.
1. GENERAL PROVISIONS
Access to the museum and its retail areas (shops) implies full and unconditional acceptance of these general terms and conditions by all visitors.
2. TICKETING, PRICES AND RESERVATIONS
Article 1. Purchase of admission tickets
Admission tickets may be purchased directly at the museum’s reception desks or through the ticketing platforms of its official partners.
Article 2. Applicable prices
Current admission prices are communicated by the museum through its official channels (website, notices displayed at the entrance and direct communications) or through its cultural partners. The museum accepts no liability for errors or incorrect publication of its prices by unauthorised third parties.
Article 3. Reduced admission prices and supporting documents
Reduced admission prices are granted subject to the specific eligibility requirements set by the museum. Staff reserve the right to request a valid identity document or other supporting evidence during ticket checks. If a valid document cannot be produced, the full admission price will apply.
Article 4. Group reservations
Any request for a group visit involving more than 15 people must be submitted in advance using the official reservation form available on the museum’s website.
Final confirmation of the reservation is strictly conditional upon receipt of full payment in advance, at least 5 days before the scheduled visit. If payment is not received within this period, the reservation will not be confirmed and the group may be refused admission to the museum.
3. OPENING HOURS AND ACCESSIBILITY
Article 1. Opening hours
Opening hours are published on the museum’s website, displayed at the entrance and communicated through its direct communication channels. The museum reserves the right to change its opening hours without prior notice. In such circumstances, no refund will be issued, but an alternative date for the visit will be offered.
The museum is not responsible for inaccurate information published by third parties.
Article 2. Access restrictions beyond the museum’s control
The museum is located within a shopping arcade subject to a right of passage towards Brussels Central Station. Access to this arcade may be temporarily restricted, suspended or prohibited by police order (demonstrations, security measures, etc.) or as a result of events involving third parties. Such circumstances of force majeure shall not give rise to any liability on the part of the museum or entitle visitors to compensation or a refund.
4. MUSEUM VISITOR RULES
Article 1. Conduct and photography rules
- Adult supervision: Minors must be accompanied by an adult throughout their visit.
- Respect for the premises: Visitors must comply with public order rules and staff instructions. Any aggressive behaviour likely to disturb the peace or jeopardise the safety of the collections will result in the visitor’s immediate removal.
- Photography: The use of flash is strictly prohibited inside the museum to ensure the best possible preservation of artworks and collectors’ items.
- Penalties: In the event of a breach of the rules or disruptive behaviour, the museum reserves the right to refuse admission or remove the person responsible, without any entitlement to a refund or compensation.
Article 2. Responsibility for minors and damage to property
Parents, guardians and supervisors of organised groups must continuously supervise the minors in their care and are legally responsible for their conduct. Any attempted theft or act of vandalism will systematically result in legal proceedings. The museum will seek full compensation for any loss or damage suffered, theft or destruction of property.
Article 3. Mobility
Pushchairs and wheelchairs are fully permitted in the exhibition areas.
Article 4. Personal belongings and luggage
Small backpacks and handbags are permitted. Large bags and suitcases may be left at reception, subject to available space. Museum staff have sole discretion to determine whether an item of luggage is too bulky. The museum accepts no liability for the loss, theft or damage of personal belongings left at reception or kept by visitors.
Article 5. Security checks
For security reasons, or where there is reasonable suspicion of theft or damage, museum staff are authorised to request an inspection of visitors’ bags.
Article 6. Food, drink and smoking
Eating and drinking are strictly prohibited in the exhibition areas. The entire establishment is smoke-free (this also applies to the use of electronic cigarettes).
Article 7. Pets
Pets may be admitted, but visitors must request prior authorisation from reception staff upon arrival.
5. COMPLAINTS
Any complaint concerning the application of these terms and conditions must be submitted in writing by email to info@bcf-museum.be. The museum undertakes to respond within 30 working days of receiving the message.
6. PERSONAL DATA PROTECTION (GDPR)
Article 1. Collection and purposes of processing
The museum collects and processes visitors’ personal data in strict compliance with the General Data Protection Regulation (GDPR). This information is necessary for registration, the processing of reservations, and the management and provision of the museum’s services.
Article 2. Transmission of payment data
During online payment transactions, customers’ banking details are securely transmitted by the payment service provider to the museum’s financial institution solely for the purpose of performing the reservation contract. The museum undertakes to use only payment partners that guarantee a level of technical and legal protection consistent with GDPR principles.
Article 3. Marketing communications and direct marketing
Subject to the visitor’s prior explicit consent, the personal data provided may be used by the museum to send promotional offers, news or marketing communications electronically (newsletter) or by post.
Article 4. Retention period
Personal data is retained for a maximum of 3 years from the last contact initiated by the visitor (email, completed reservation or interaction on the museum’s official social media accounts).
Article 5. Data subjects’ rights and complaints
In accordance with applicable legislation, every visitor has the right to access, rectify and erase their personal data, as well as the right to object to its collection. These rights may be exercised by sending an email to info@bcf-museum.be, stating the requester’s surname, first name and address, together with the precise nature of the request.
Any complaint relating to the collection or processing of such data may be lodged with the competent supervisory authority (the Belgian Data Protection Authority – APD).
7. LIABILITY AND FORCE MAJEURE
Article 1. Limitation of liability
The museum accepts no liability for personal injury suffered by a visitor, or for property damage or loss of belongings, except in cases of intentional misconduct or gross negligence directly attributable to the establishment. In all cases, any compensation shall be strictly limited to the coverage limits set out in the museum’s insurance policies and shall not exceed the amount determined by the museum’s insurer.
Article 2. Force majeure
Any failure by the museum to fulfil one of its obligations due to an event of force majeure (as defined under Belgian law) shall not be attributable to the museum. Such events shall automatically suspend or terminate the museum’s obligations, without giving rise to any compensation or refund for the visitor.
